Shipping and Returns

Shipping Policy

For orders $50 or more (after discounts, before taxes), we'll cover the cost of shipping for you!

We ship ground via USPS or UPS Monday to Friday, unless requested otherwise. All orders placed before 12PM PST will ship that same day. Specific products may ship on specific days only, see product descriptions.

Please note: We cannot be liable for the delay or inability of our product to be delivered in a timely fashion due to USPS delays or due to incorrect shipping information submitted at checkout. Any orders that need to be re-shipped due to incorrect shipping information will incur a re-shipping fee.

Your satisfaction is our priority, and ensuring your address is correct helps us get your granola to you quickly and smoothly. Thank you for your understanding!

Have additional questions? View our FAQ page or contact us at orders@nanajoes.com.

Updated January 14, 2025.

Return Policy

If you're unhappy with your order for any reason, please let us know right away and we'll get back to you within 24 hours. We appreciate any and all feedback (it helps us grow as a business) and look forward to hearing how we can better serve you in the future.

While we know our granola may not be for everyone we are unable to refund every order but will investigate the issues and contact you immediately if you qualify for a refund. We cannot accept wrongfully ordered or any products shipped back to our facility due to the gluten free nature of our kitchen. We want to make sure you feel safe ordering from us so we take every measure to guarantee our kitchen meets our Gluten Free standards.

Updated January 14, 2025.