Frequently Asked Questions
Fanny Pack FAQs
How do I adjust the sizing?
Great question! Watch Michelle show and tell below.
Breakfast Brownie FAQs
Our Breakfast Brownies are now made with Diaspora Co. single origin Anamalai Cacao Powder!
Why the change? We wanted to not only support our friends over at Diaspora Co. but because as they have so eloquently written about in their description on their website "Anamalai cacao powder is organically grown by Harish Manoj Kumar and Karthikeyan Palaniswamy on their family farm at the base of the Western Ghats. It's a minimally processed, non-alkalized cacao powder meaning that it's rich in all its naturally occurring nutrients and anti-oxidants. That super lush chocolatey mouthfeel? Hella cocoa butter, baby! Made from Anamalai Estate’s award winning cacao beans, this is a beautiful showcase of the potential of Indian cacao. The fact that these beans are grown on a single estate means that you’re tasting a true expression of terroir i.e. the soil they were planted in, and the seasons they grew through. The cacao is intercropped with nutmeg and coconut palms, on land that was originally a eucalyptus grove, then a guava orchard, and now a diverse ecosystem where desi cows roam by day, and elephants scratch their backs on the coconut palms by night!"
Sign up for the Diaspora Co. mailing list for limited edition spice releases (seriously folks, their spices sell out in hours) and try baking with Anamalai Cacao Powder it will exceed all your expectations of how cacao powder should taste. It a harmonious balance between melted chocolate and cacao powder. 100% every baker's dream!
Can I freeze the Breakfast Brownies?
Yes! Feel free to store your Breakfast Brownies in the freezer to extended their shelf life for up to 2 months! To defrost, move your Breakfast Brownies to the fridge for 24-48 hours and then on to the counter to slowly bring them to room temperature. Alternatively try a Breakfast Brownie straight out of the freezer or a delicious fudgy treat!
What is the shelf life of the Breakfast Brownies?
The Breakfast Brownies have a 7 day shelf life that can be extended by placing them in the fridge (10 days) or freezer (3 months).
What is the best way to heat a Breakfast Brownie?
We recommended using a toaster oven/mini oven or on a skillet in the oven (7-9 minutes at 350 degrees) or microwave wave (10 seconds covered with a damp paper towel) to heat your Breakfast Brownies. They are also EPIC at room temperature or for an even better treat, try them frozen out of the freezer but watch out for the chocolate gems they will be a bit harder frozen. Send us your favorite ways to reheat!
Can you ship internationally?
Unfortunately we are not currently shipping internationally.
I placed my order. When will I receive it?
All NJG products are shipped ground via USPS, Monday-Friday, unless requested otherwise. All orders placed before 12PM PST will ship that same day.
* Please Note: We cannot be liable for the delay or inability of our product to be delivered in a timely fashion due to incorrect shipping information submitted at checkout or USPS delays. Any orders that need to be re-shipped due to incorrect shipping information will incur a reshipping fee.
Are all Nana Joes Granola’s Gluten Free?
Yes! All of our products are made in our certified Gluten Free facility in San Francisco.
Are your products Dairy-Free, Soy- Free, Peanut- Free, Egg- Free, Preservative- Free and Tapioca Free?
Yes! We are a 100% Vegan company and all of our products are free of Preservatives, Refined Sugars (except for an occasional seasonal/chef's blends), and Peanuts. Any product you buy from NJG is 100% whole food ingredients from mother earth.
How should I store my granola?
To maintain freshness we recommend placing your granola in an airtight container for ultimate freshness, especially when purchasing a 5 pound bulk bag.
Can I use a discount code and still get free shipping?
Yes! In order to qualify for free shipping orders must meet the $60 shipping minimum after the discount code is applied.
Are there active discount codes I can use?
Yes! We love sending discounts to Nana Joes Granola lovers and often due through our mailing list, sign up here!
I am unsatisfied with my order, what should I do?
We take this very seriously. Let us know right away why you are unsatisfied and we will get back to you within 24 hours. We appreciate any and all feedback (it helps us grow as a business) and look forward to hearing how we can better serve you in the future. While we know our granola may not be for everyone we are unable to refund every order but will investigate the issues and contact you immediately if you qualify for a refund. We cannot accept wrongfully ordered or any products shipped back to our facility due to the gluten free nature of our kitchen. We want to make sure you feel safe ordering from us so we take every measure to guarantee our kitchen meets our Gluten Free standards.
I am very satisfied with my order, what should I do?
EPIC Question! We have grown solely by word of mouth and your reviews are the most valuable part of this experience. Spread the word and who knows you might get a discount code or free swag. As always order more granola to share with friends and family.
When will Nana Joes Granola be in my local grocery store?
We have gotten so much support from our local bay area grocers and working hard to expand to a store near you! Thanks to your support we have been able to grow to many stores all around the Northern California region and hopefully to all of the west coast soon! If you want us in your local store bring in your empty bag to customer service and let them know you want it on their shelves!
What is the shelf life for a bag of Nana Joes Granola?
All Nana Joes Granola are baked fresh every day with no preservatives and have a 6 month shelf life. Expiration dates can also be found on individual bags.
Why is it called Nana Joes Granola?
My fondest memories growing up were with my family, so I named the company after my Grandma who I called Nana, and both of my Grandfathers named Joe! The picture on each bag of granola is a picture of my parents on their third date after enjoying a home cooked Italian meal.
How long has Nana Joes Granola been baking granola?
If you have any other question do not hesitate to contact us! We'd love to hear from you 🧡
Phone: (415) 589 - 7041