Frequently Asked Questions
Yes! All of our products are made in our certified Gluten Free facility in San Francisco.
Are your products Dairy-Free, Soy- Free, Peanut- Free, Egg- Free, Preservative- Free and Tapioca Free?
Yes! We are a 100% Vegan company and all of our products are free of Preservatives, Refined Sugars, and Peanuts. Any product you buy from NJG is 100% whole food ingredients from mother earth.
Are you products certified Nut Free?
No, We offer a few nut free blends, including the Trifecta Blend, although it is not certified Nut Free. NOTE: Everything is baked in the same ovens and we can not guarantee no cross contamination has occurred form sheet trays to the mixers. .
I placed my order. When will I receive it?
All NJG products are shipped ground via USPS or FedEx, Monday-Friday, unless requested otherwise. All orders placed before 12PM PST will ship that same day.
* Please Note: We cannot be liable for the delay or inability of our product to be delivered in a timely fashion due to incorrect shipping information submitted at checkout or USPS delays. Any orders that need to be re-shipped due to incorrect shipping information will incur a reshipping fee.
How should I store my Granola?
To maintain freshness we recommend placing your granola in an airtight container for ultimate freshness, especially when purchasing a 5 pound bulk bag.
Can I use a discount code and still get free shipping?
Yes! In order to qualify for free shipping orders must meet the $30 shipping minimum after the discount code is applied.
Are there active discount codes I can use?
Yes! We love sending discounts to Nana Joes Granola lovers and often due through our mailing list, sign up here!
I am unsatisfied with my order, what should I do?
We take this very seriously. Let us know right away why you are unsatisfied and we will get back to you within 24 hours. We appreciate any and all feedback (it helps us grow as a business) and look forward to hearing how we can better serve you in the future. While we know our granola may not be for everyone we are unable to refund every order but will investigate the issues and get contact you immediately if you qualify for a refund. We cannot accept wrongfully ordered products shipped back to our facility due to the gluten free nature of our kitchen. We want to make sure you feel safe ordering from us so we take every measure to guarantee our kitchen meets our Gluten Free standards.
I am very satisfied with my order, what should I do?
EPIC Question! We have grown solely by word of mouth and your reviews are the most valuable part of this experience. Spread the word and who knows you might get a discount code or free swag. As always order more granola to share with friends and family.
When will Nana Joes be in my local grocery store?
We have gotten so much support from our local bay area grocers and working hard to expand to a store near you! Thanks to your support we have been able to grow to many stores all around the Northern California region and hopefully to all of the west coast soon! If you want us in your local store bring in your empty bag to customer service and let them know you want it on their shelves! Fill out a customer card asking for us and send them our way. We have a link on our site just for this reason.
What is the shelf life for a bag of Nana Joes Granola?
All Nana Joes Granola are baked fresh every day with no preservatives and have a 6 month shelf life. Expiration dates can also be found on individual bags.
Can you ship internationally?
Unfortunately we are not currently shipping internationally.
I love Nana Joes Granola, can I take a tour?
As much as we would love to share our space with you we do not allow visitors at this time.
Why is it called Nana Joes Granola?
My fondest memories growing up were with my family, so I named the company after my Grandma who I called Nana, and both of my Grandfathers named Joe! The picture on each bag of granola is a picture of my parents on their third date after enjoying a home cooked Italian meal.
How long has Nana Joes Granola been baking granola?