Frequently Asked Questions
Frequently Asked Questions About Nana Joes Granola
Welcome to Nana Joes Granola! Whether you're discovering our granola for the first time or have been part of our community for years, we're so happy you're here.
From our Certified Organic, Certified Gluten-Free granola and thoughtfully sourced ingredients to shipping, subscriptions, and our commitment to community, we've gathered answers to your most frequently asked questions.
About Nana Joes Granola
What makes Nana Joes Granola different from other granola brands?
Nana Joes Granola is a woman-owned, chef-founded company making Certified Organic, Certified Gluten-Free granola and granola bars in San Francisco since 2010.
Founded by professionally trained pastry chef Michelle Pusateri, our granola is handcrafted with thoughtfully sourced whole-food ingredients, chef-driven recipes, and a commitment to community.
We believe food should nourish people and the communities around us. That's why we prioritize quality ingredients, local manufacturing, responsible sourcing, and taking care of the people who make our products possible.
Who founded Nana Joes Granola?
Nana Joes Granola was founded in 2010 by Michelle Pusateri, a professionally trained pastry chef living with celiac disease.
After years working in professional kitchens, Michelle set out to create delicious gluten-free foods without sacrificing flavor, texture, or quality.
What started as a personal necessity became a San Francisco food company rooted in a simple belief: Born from Celiac, Made for Everyone.
Where is Nana Joes Granola made?
Every bag of Nana Joes Granola is handcrafted in San Francisco, California.
We've been manufacturing our products in our own facility in the Dogpatch neighborhood since 2012. Keeping production local allows us to maintain quality, support local jobs, and invest in the community where our company was born.
What is the Nana Joes Granola Purpose Pledge?
Our Purpose Pledge is our commitment to building a business that does more than make delicious granola.
It guides our decisions around fair wages, employee well-being, responsible ingredient sourcing, transparency, community relationships, and long-term sustainability.
We believe business can be a force for good, and our Purpose Pledge helps hold us accountable to that belief.
Learn more about our commitments on our Our Values page.
Why choose chef-made granola?
Chef-made granola brings culinary experience and attention to flavor, texture, and ingredient combinations into every recipe.
Nana Joes Granola was founded by a professionally trained pastry chef, and we continue to make our granola by hand in San Francisco.
We believe gluten-free food should be every bit as delicious and satisfying as anything else.
Explore our granola collection.
Ingredients, Certifications & Dietary Information
Is Nana Joes Granola gluten-free?
Yes! All Nana Joes Granola products are made in our certified gluten-free facility in San Francisco.
We take gluten-free food safety seriously and use carefully selected ingredients, including purity-protocol gluten-free oats in our oat-based blends. We maintain rigorous production and testing standards to help ensure the safety and quality of our products.
Is Nana Joes Granola Certified Organic?
Nana Joes Granola is a Certified Organic food manufacturer.
Organic sourcing is an important part of our commitment to ingredient quality, responsible farming, and transparency.
Please refer to individual product packaging for certification details.
Are your products dairy-free, soy-free, peanut-free, egg-free, preservative-free, and tapioca-free?
Our products are made with thoughtfully selected whole-food ingredients, and our core granola offerings are plant-based.
We do not use peanuts or artificial preservatives in our recipes. Many of our products are made without dairy, soy, eggs, or tapioca.
Because ingredients and seasonal recipes may vary, please review the current ingredient and allergen information on each product page or package before purchasing, especially if you have a food allergy or sensitivity.
If you have a specific dietary concern, please contact us. We're happy to help you find the information you need.
Is Nana Joes Granola vegan?
Our core granola blends are vegan and made without animal-derived ingredients.
We recommend checking individual product labels for the most current information, particularly for seasonal or specialty products.
Does Nana Joes Granola make grain-free granola?
Yes! Our Paleo Sunrise Series features grain-free granola made with nuts, seeds, and other carefully selected ingredients.
Unlike traditional oat-based granola, our grain-free blends do not contain oats or other grains.
Please note that grain-free does not mean nut-free, so always check the ingredient list before purchasing.
What is the difference between oat-based granola and grain-free granola?
Our oat-based granola is made with purity-protocol gluten-free oats and thoughtfully selected ingredients for a classic granola experience.
Our grain-free Paleo Sunrise Series skips the oats and uses ingredients such as nuts, seeds, and almond butter to create delicious clusters.
Both offer chef-driven flavor, so choosing between them comes down to your dietary preferences and the ingredients you enjoy.
Explore our granola collection.
Does Nana Joes Granola offer granola without added sugar?
Yes! Our Absolutely No Sugar collection includes Keto and Savory granola options made without added sugar.
Some recipes use monk fruit, a sweetening ingredient, while other Nana Joes Granola products use organic maple syrup.
Please review individual ingredient lists and nutrition facts to find the blend that best fits your preferences.
Where does Nana Joes Granola source its ingredients?
We believe great granola begins with great ingredients.
We prioritize Certified Organic ingredients, responsible farming practices, and direct relationships with farms and suppliers whenever possible.
Our recipes feature ingredients such as purity-protocol gluten-free oats, organic nuts and seeds, organic maple syrup, and carefully selected specialty ingredients.
We believe transparency matters, and we're proud of the relationships behind the foods we make.
Choosing & Enjoying Your Granola
Which Nana Joes Granola should I try first?
If you're new to Nana Joes Granola, our Granola Starter Pack is a great place to begin!
It lets you discover different chef-driven flavors and find your favorites before choosing a full-size bag.
Whether you prefer traditional oat-based granola or grain-free options, we have something delicious to explore.
Shop the Granola Starter Pack.
Where can I buy organic gluten-free granola online?
You can shop Certified Organic, Certified Gluten-Free granola directly from Nana Joes Granola, a woman-owned, chef-founded company based in San Francisco.
Explore our oat-based granola, grain-free Paleo Sunrise Series, and other carefully crafted blends, all available through our online store.
Can I enjoy Nana Joes Granola throughout the day, or is it just for breakfast?
Absolutely!
Our granola is delicious straight from the bag, sprinkled over yogurt, added to smoothie bowls, or enjoyed throughout the day.
We also make granola bars and convenient single-serve options for busy days, travel, and adventures.
Is Nana Joes Granola a good gift?
Yes! Nana Joes Granola makes a thoughtful gift for breakfast lovers, friends, family, and coworkers.
Our Starter Pack is a great introduction to the brand, while our granola and granola bars are delicious additions to gift baskets and care packages.
Shop our Granola Starter Pack.
Granola Freshness & Storage
How should I store my granola?
To maintain freshness, we recommend storing your Nana Joes Granola in a cool, dry place and keeping the bag tightly sealed.
For ultimate freshness, especially when purchasing a five-pound bulk bag, transfer your granola to an airtight container.
What is the shelf life of Nana Joes Granola?
Our granola is baked fresh without artificial preservatives and has a six-month shelf life.
You can find the best-by date printed on each individual bag.
Subscriptions
Does Nana Joes Granola offer subscriptions?
Yes! We love making it easy for you to keep your favorite granola stocked at home.
Our Subscribe & Save program allows you to receive eligible products on a recurring schedule.
Thank you for subscribing to Nana Joes Granola. It means the world to us, and we greatly appreciate YOU!
How do I change, skip, or manage my subscription?
You can manage your subscription, including making changes to upcoming orders, by visiting our Subscription Information page.
If you have additional questions or need assistance, please contact us. We're always happy to help!
Discount Codes & Promotions
Why is my discount code not working?
While we're great at baking granola and granola bars, technology doesn't always cooperate!
If you're having trouble applying a discount code, try switching browsers or placing your order from your phone.
Our GRANOLALIFE code is intended for first-time customers using an eligible email address.
Please note that discount codes do not apply to sampler packs or subscriptions.
If you're still having trouble after trying another browser, contact us or email orders@nanajoes.com. We're happy to help!
Can I use a discount code and still get free shipping?
Yes! You can combine an eligible discount code with free shipping as long as your order subtotal is $50 or more after discounts have been applied and before taxes and shipping.
Please note that discount codes cannot be applied to subscriptions or sampler packs.
Are there active discount codes I can use?
We love sharing special offers with our Nana Joes Granola community!
The best way to hear about promotions, new products, and occasional discounts is to join our mailing list.
Shipping & Delivery
Does Nana Joes Granola ship internationally?
Unfortunately, we do not currently offer international shipping.
I placed my order. When will I receive it?
Nana Joes Granola orders are shipped via USPS Ground, Monday through Friday, unless another shipping option has been requested and arranged.
Orders placed before 12 PM Pacific Time are scheduled to ship the same business day.
Please note that we cannot be held responsible for shipping delays caused by USPS or incorrect shipping information entered at checkout.
Orders requiring reshipment because of incorrect shipping information will incur an additional shipping fee.
What happens if I enter the wrong shipping address?
We understand that mistakes happen!
Please double-check your shipping address, including apartment and suite numbers, before completing your order.
Incorrect or incomplete addresses can cause delays or result in your package being returned to us.
If your order is returned due to an incorrect address, we're happy to reship it. However, an additional shipping fee will apply to cover the cost of sending your package again.
Your satisfaction is important to us, and ensuring your address is correct helps us get your granola to you as quickly as possible.
Orders, Returns & Customer Support
I'm unsatisfied with my order. What should I do?
We take your experience seriously and want to hear from you.
Please contact us right away and let us know what happened.
We aim to respond within 24 hours and appreciate all feedback because it helps us improve.
While we understand that our granola may not be for everyone, we are unable to refund every order. We review concerns individually and will let you know whether your order qualifies for a refund.
Due to the gluten-free nature of our production facility and our strict food-safety standards, we cannot accept returned food products, including products ordered incorrectly.
I love my order! How can I support Nana Joes Granola?
EPIC question! We would absolutely love for you to leave us a review.
Simply find the product you enjoyed on our website, scroll to the reviews section, and share your experience.
Nana Joes Granola has grown through word of mouth, and your reviews mean the world to us.
Sharing your favorite blends with friends and family is one of the most meaningful ways to support our small business.
Thank you for being part of our community!
Shopping & Finding Our Granola
Where can I buy Nana Joes Granola near me?
You can find Nana Joes Granola at independent grocers and retailers throughout the Bay Area, Northern California, Southern California, the Pacific Northwest, and Texas, among other locations.
Visit our Store Locator to find a store near you.
If you'd love to see Nana Joes Granola in your neighborhood grocery store, bring an empty bag to the customer service counter and let them know you'd like to see us on their shelves!
Does Nana Joes Granola offer wholesale, corporate, or foodservice ordering?
Yes! We work with retailers, offices, hotels, corporate partners, and foodservice businesses.
Our available formats include retail bags, single-serve products, and bulk granola. We also work with partners on select custom projects.
Visit our Wholesale & Corporate Orders page or email orders@nanajoes.com to learn more.
Still Have Questions?
We're always happy to help!
Whether you need assistance with an order, have a question about ingredients, or simply want to say hello, we'd love to hear from you.
Contact Nana Joes Granola or email orders@nanajoes.com.
Thank you for supporting our small, woman-owned San Francisco business. Every order helps us continue doing what we love: making delicious food, supporting our team, and nourishing our community.
If you have any other question do not hesitate to contact us. We'd love to hear from you 🧡
Email: orders@nanajoes.com
Phone: (415) 589 - 7041